When do crews come, and will tenants notice?
Early morning before tenants arrive, or after hours — your call. You confirm the window on the pre-visit touch-base, and crews work around deliveries and the dock schedule. Most tenants only notice the result.
It’s a multi-tenant building — who signs off?
Whoever you name as the site contact, usually the facility manager or building operator, walks the property with our technician and signs off on site. Tenants aren’t involved unless you want them to be, and the certificate goes to whoever you choose.
Do you do the upper-floor windows?
Ground-floor and lobby glass is part of the Reset, inside and out. Upper floors are quoted separately and done by lift or rope access — our technicians are trained in fall protection, rope access and lift operation, including boom-lift certification.
What do you need from us on the day?
Access (fobs or keys if needed), a water source, and agreement on which visitor stalls and when the dock is clear — all settled on the pre-visit touch-base. If a lift is needed we tell you where it will sit and for how long.
Are you insured and covered by WorkSafeBC?
Yes — $5 million in liability insurance and WorkSafeBC coverage, with technicians trained for work at heights. Proof of both is available on request for your supplier file before the first visit.
We have a portfolio — can you handle all of it?
Yes. Our scheduled programs already run at more than 130 locations across British Columbia, with crews in every region of the province. Property managers get one point of contact, one standard and one dashboard for the whole portfolio.
What proof do we get that the work was done?
Before-and-after photos of every area, a Digital Proof Certificate signed off on site by your facility manager and our crew, and a copy of both filed in your Cleaning Vault — organized by property and date, ready to forward to an owner, a tenant or an insurer.
Is this pest control?
No — it’s prevention. Pests follow grease, food residue and standing water around docks, bins and outdoor eating areas, so we remove and sanitize what attracts them and document the problem spots. Treatment stays with your licensed pest-control provider.
What does the Property Reset cost?
It’s priced per property after a free site assessment, because frontage, glass, parkade and dock areas vary a lot. Portfolio pricing is available for property managers and multi-property owners. No obligation after the assessment.
What’s the guarantee, exactly?
If anything on the certificate doesn’t pass your walkthrough, tell us and the same crew comes back to make it right at no charge.
