When do crews arrive, and will they be in the way?
Before your doors open — an early-morning start, finished before the first customer parks. You confirm the exact window on the pre-visit touch-base, and crews work around deliveries and early shoppers. After-close visits are available too.
We’re in a plaza or mall — can you work there?
Yes. We follow the property’s rules for hours, water and access, and when common areas are involved we coordinate with the property manager directly. Plaza and shopping-centre property managers can also book us for the common areas themselves.
Do you clean the inside of the glass too?
Yes — storefront glass is done inside and out, including doors, frames, sills and the vestibule. We work around displays and merchandising and confirm anything delicate at the site assessment.
Can you do the carts and corrals?
Yes. Corral pads are hot-washed and carts and baskets are washed and sanitized — it’s the same work our crews do on retail store programs across the province. If your store doesn’t have carts, that line simply isn’t in your scope.
What proof do we get that the work was done?
Before-and-after photos of every area, a Digital Proof Certificate signed off on site by your store manager and our crew, and a copy of both filed in your Cleaning Vault — organized by store and date, ready to forward to a district manager, a landlord or head office.
Can you handle all of our stores, not just one?
Yes. Our retail store programs already run at more than 130 grocery store locations across British Columbia on one scheduled program, with crews in every region of the province. One point of contact, one standard, one dashboard.
Will graffiti removal damage the wall or the glass?
Methods are matched to the surface — glass, masonry, painted metal and signage each get a different approach. Most tags come off cleanly; where a painted surface will need a touch-up afterwards, we tell you before we start rather than after.
Is Always Clean insured and covered by WorkSafeBC?
Yes — $5 million in liability insurance and WorkSafeBC coverage. Proof of both is available on request for your records or your landlord before the first visit.
What does the Storefront Reset cost?
It’s priced per store after a free site assessment, because frontage, glass, lot and corral areas vary a lot between locations. Multi-store, head-office and plaza pricing is available. No obligation after the assessment.
What’s the guarantee, exactly?
If anything on the certificate doesn’t pass your walkthrough, tell us and the same crew comes back to make it right at no charge.
